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Manage the development and implementation process of the customer’s products and services involving departmental teams focused on the delivery of new or existing products.
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Serves as liaison between the company and the customer throughout the business relationship.
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Ensures customer satisfaction by managing the details of overall project schedules, budgets, deliverables and performance.
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Visit customer’s sites as needed to develop relationships and manage programs.
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Research accounts daily to inform customer on the status of their product. Be prepared for questions that the customer may have and supply them with every option available.
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Manage the processes of loading incoming customer orders, payment invoicing, and revenue recognition.
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Plan and direct schedules/forecasts. Maintain accurate backlog by customer or product.
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Perform a wide variety of tasks related to the support of customers’ requirements and solving problems while maintaining profitability and cost savings.
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Interface frequently with Operations to assist in improving processes, performance, and cost savings.
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Monitor the programs from purchase order initiation through delivery, ensuring completion on schedule and within budget constraints.
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Assist with review and management of P&L by program, including analysis of results and submitting forecasts.
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Bachelor Degree in Business or Finance or equivalent experience.
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At least 8 years proven experience in a Program Management position or similar role.
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Experience in Customer Fulfillment, Electronics Manufacturing, and New Product Introduction.
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Able to build effective professional relationships with suppliers and internal departments.
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Proven track record of negotiating contracts and prices.
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Working knowledge of import and customs procedures.
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Excellent computer skills, including proficiency with MS Office.
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Oracle experience is desired.
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Able to manage multiple projects/tasks simultaneously while staying on target to reach expected goals.
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Excellent written, verbal, presentation and organizational skills.
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Self motivated and proactive leader with ability to mentor and motivate team.
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Bilingual English / Spanish