Job Details

Technical Support Specialist

Job Description

Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest-growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose:

The Technical Support Specialist provides day-to-day technical support to employees, laptop/desktop systems, software, phones, and network infrastructure.

Nature of Duties:

• Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment.

• Maintaining passwords, data integrity and file system security for the desktop environment.

• Communicating technical information to both technical and nontechnical operations personnel.

• Recommending hardware and software solutions, including new acquisitions and upgrades.

• Creating user accounts.

• Imaging PCs and laptops.

• Installing software packages for end users.

• Desktop phone support in a VoIP environment, and cell phone user support.

• Resolving anti-virus/anti-spam issues on user computers.

• Working with customer systems to resolve network related issues.

• Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.

• Installing and maintaining application and desktop software products.

• Installing and supporting label printers and barcode scanners in the manufacturing environment.

• May participate in the development of information technology and infrastructure projects.

• May conduct training programs designed to educate users about basic and specialized applications.